:-Warranty policy
:-Terms and Conditions Policy
We at Zyros guarantee our products to you for a period of 3 years from the date of sale of the product, in which the terms of the warranty policy mentioned below are met :
1 - To accept the guarantee, the order number mentioned in the order completion letter or invoice is required.
2- The warranty for products sold from the Zyros website includes all manufacturing defects.
3 - The warranty does not include watches or products in the event of misuse, for example (intentional cutting, scratching, or breakage), and the warranty will be voided.
4 - The warranty for watches sold from the Zyros website includes all manufacturing defects, for example (water ingress, machine malfunction, or color change)
5 - The warranty is valid for 3 years, and compensation is provided by providing a purchase coupon of the same value as the damaged product only.
6 - The damaged product must be available to benefit from the warranty service, and Zyros has the right to recover the damaged product from the customer to examine its quality. If the damaged product is not available, the warranty will be forfeited.
7 - The customer does not have the right to demand a refund of the value of the product in cash or part of it in the event of compensation for the damaged product. After the return period exceeds, the warranty or maintenance conditions stated in the policy apply in this case.
8 - Zyros is not committed to guaranteeing its products sold from websites other than the official website, but maintenance service is provided in this case and the customer bears the maintenance fees.
9 - The guarantee does not apply to gifts offered by the Zyros website to customers, for example (raffle prizes or free products distributed on the website).
10 - The warranty is valid for products purchased from the site through the website only with the availability of the order number, and the warranty is valid for products purchased from Zyros branches through the branch only with the availability of an invoice or warranty card.
11 - The establishment’s policy and the terms and conditions described on the site apply, which must be reviewed before customers make any purchases.
Terms and Conditions Policy:
When you use this site, you must adhere to the terms and conditions listed below. We also ask you to read the privacy policies, personal information, warranty policies, and exchange and return policies.
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Dear customers, the terms and conditions policy may change from time to time without prior notice, and there may be any change to the order, but if your order is confirmed, we will not be able to make any change to it.
Copyright:-
All contents of the Zyros website, such as trademarks, trade names, appearance, designs, images, or any other form, are reserved in accordance with the laws issued in the Kingdom of Saudi Arabia regarding copyright.
We at Zyros grant you permission to electronically copy and print some pages of the site for the purpose of purchasing, exchanging or returning products only, and any other use that is not limited to purchase, exchange and return is strictly prohibited and holds you legally responsible unless we authorize it at Zyros.
Typographical errors:-
Zyros seeks to provide products with accurate information and clear pricing. Some typographical errors may occur during the formulation and writing of information and prices. If incorrect information or a wrong price is written, Zyros has the right to reject or cancel any error that occurred for this product.
In the event of any error, Zyros has the right to contact you to obtain some instructions or cancel your order.
Use of the site:-
Zyros warns its customers to carry out any action that has been prohibited and classified as a crime, such as (hacking - slander - harassment) or in any way via e-mail or chat page in any language used in bad faith.
It is also prohibited to impersonate others within the Zyros website, whether Zyros employees, representatives, members or other users of the site.
It is not possible to upload any type of threat, abuse, or defamation, as well as offensive and illegal advertisements, within the Zyros website. If carrying out any prohibited act, whether mentioned or not, and classified as a crime, Zyrus has the right to take the necessary penalty against the perpetrator.
third party:-
Zyros has the right to provide a third party that provides the buying, selling and display service for those interested in Zyros. Zyros does not monitor what the third party offers, and the third party bears full responsibility for what is offered by it, and the third party bears responsibility for any non-compliance violation it commits.
Privacy:-
Please review Zyros' Privacy Policy to learn about our practices regarding personal information.
terms of sale:-
1- Eligibility:
They are persons legally and legally authorized to carry out buying and selling activities and conclude contracts on the Internet in accordance with the regulations and laws of the Kingdom of Saudi Arabia.
In order for us to enable you to make purchases through the website, you must register your name, last name, email, non-fake mobile number, payment details, and a correct address in order to provide you with invoices and other required information.
You also represent and warrant that all payment details you provide are valid, complete and correct and you confirm that you are the person referred to in the billing information provided.
When you purchase a product from the website, Zyros has the right to view and verify the credit card and to transfer, send or obtain your credit card information or your report information and authenticate your identity as we deem necessary, and that this personal information may be disclosed to a credit reference or to combat Fraud and deception, which may keep a record of that information.
2- Ordering products:
Products available on the Website or samples or gifts with purchases offered by Zyros to you are for your personal use or gifts only and you may not sell any products you purchase or otherwise obtain from Zyros.
There may be a difference in the design of the external appearance (package - carton) of the product received by the customer and the image displayed on the Zyros website due to the issuance of a newer design for the packaging or the outer carton of the product by Zyros and the manufacturer, but this does not mean a difference in the content of the product and Zyros guarantees you This is where Zyros seeks to update the product packaging and product images periodically on the site.
The products offered for sale on the Website are subject to acceptance and availability, and if for any reason we are unable to place an order for a product that is not available, we will inform you as soon as possible and will cancel your order completely.
All orders are subject to acceptance, and we reserve the right to refuse or cancel an order for any reason, including inaccuracies or errors in the product or pricing information, our inability to obtain authorization to charge the price, or because delivery restrictions apply to A particular part, or because the ordered part does not meet our quality control standards and is being withdrawn, or because you do not meet the eligibility criteria set out in the Terms and Conditions or because of any other issue we discover
Zyros will keep a record of your transactions for a period of at least ten years.
Once your order has been placed, you will receive an email with details of your order. This email is not an acceptance of your order, but rather a confirmation that we have received your order.
One of our agents will contact you to confirm your order. In the event that our agent is unable to reach you at the number you provided when registering, you will receive an email to which we ask you to respond to confirm your order. Even if there is no confirmation, the initial order will also be processed, and if you do not cancel the order, acceptance of your order will be complete when we finish filling it, and at this moment you will receive a second email to confirm that your order has been accepted and sent.
Accordingly, the sales contract will be concluded in the Kingdom of Saudi Arabia at the moment of approval, and the language of the contract will be Arabic.
We may refuse to process an order for any reason and may refuse to ship to anyone at any time in our sole and absolute discretion. We will not be liable to you or any third party for our withdrawal of any product, including any samples or gifts with purchases; From the Website, whether or not the product is sold, and we assume no responsibility for our deletion, testing, screening or editing of any materials or content on the Website, for our refusal to process a transaction, or for our invalidation or suspension of any transaction after the transaction has been initiated. Processing.
We make every effort to ensure that all details provided on the Website are accurate. However, from time to time we may discover an error in the prices of products. If we discover an error in the price of a product included in your order, we will inform you as soon as possible.
We will not be obligated to accept or fulfill an order for a product advertised at an incorrect price, and we reserve the right to cancel such an order that has already been accepted or is on its way to you. If you order a product with an incorrect price, we will send you an email or call you to inform you that we have not accepted your order or that your order has been cancelled.
If you have already paid for the product, we will refund the full amount as soon as we are able to do so. If the products are returned on their way to you, we will process the refund to you as soon as we receive the products.
By confirming your purchase at the end of order processing, you agree to accept and pay the full amount due for the product as set out in your order, including any delivery charges applicable to that order.
3- Prices and payment policy:
Prices include the VAT applicable on the day of ordering, and any change in the applicable VAT rate will be automatically reflected in the price of the products that Zyros offers for sale on its website.
The international shipping price starts from 65 Saudi riyals for every 4 products added to the cart, and increases by 15 Saudi riyals for each product added to the order.
Example :
4 products = 65 Saudi riyals
5 products = 80 Saudi riyals
6 products = 95 Saudi riyals
7 products = 110 Saudi riyals
Zyros has the right to review cash on delivery requests that exceed three thousand riyals before submitting the request.
VAT:
Prices include the VAT applicable on the day of your order, and any change in the applicable VAT rate will be automatically reflected in the price of the products sold by Zyros through its website.
Tax number: (310137627300003)
All forms of payment by credit card are subject to verification and authorization by the card issuer. If the credit card issuer refuses to authorize payment, we will not be responsible for any delay or non-delivery, we will cancel your order and may contact you to choose an alternative method. To pay.
The information on the credit card used for payment must match the exact information of the credit card holder, the information registered with the card issuer. Payment will be approved and placed on hold when you place your order and the amount will be deducted from your account when Zyros finishes sending your order. You also confirm that the credit card used is yours or that you have been specifically authorized by the credit card owner to use it.
No credit card data will be stored, sold to, offered to or rented to any third parties except in relation to the online payment gateway service provider we use.
4- Delivery:
· Zyros delivers products within the Kingdom of Saudi Arabia, and at our discretion, your order is expected to arrive within two (2) to seven (7) business days, starting from the day your order is confirmed via email, depending on your region.
· When choosing the cash on delivery service, the fee for this service (25) riyals will be added to the order price, and it will be displayed in your local currency separately on the order form during the payment inspection and review process. If the product is returned, the cash on delivery service fee is non-refundable.
· If there is no one to receive your order, you will have the option to arrange an alternative delivery time or obtain additional information about receiving your order from the delivery company. If you are unable to receive your order on the second delivery attempt, you may have to pay an additional delivery fee for any delivery attempt. Other.
· Orders are delivered from Saturday to Thursday, excluding Friday and official holidays.
· When purchasing from the site and registering incorrect data, Zyros is not responsible for that, and the buyer bears responsibility if it is delivered to the wrong person whose data was registered at the time of purchase.
5- Customs fees and local and international shipments:
The amount shown in the order is the amount of the products, and any additional amounts collected by customs after shipping are not affiliated with Zyros. You can view the shipping fees of the shipping companies.
6- Cancellation, returns and exchange policy:
At Zyros, our goal is to ensure our customers’ satisfaction with their purchases. In order to ensure your satisfaction, Zyros allows the product to be returned within 24 hours if it is not to the customer’s satisfaction. If the product arrives damaged, the customer can exchange or return it.
7- Refund policy for international orders:
Refunds for international shipments are made within 14 days only from the date of purchase. If the customer wishes to cancel the order or return the product, customer service must be notified before exceeding the mentioned period.
If the order for international shipments is canceled by the customer or the product is returned after more than 14 days from the date of purchase, a fixed discount coupon will be issued to the customer for the same value of the shipment after deducting the return shipping costs, and the customer can reorder again.
Cancellation:
We fully realize that sometimes you may change your mind about your purchase. If you change your mind before receiving your order, simply call customer service at (966920007573) to cancel your order, and we will do our best within reasonable efforts to cancel it provided that your order has not already been fulfilled.
If this happens, we will treat the cancellation as a return. In any case, you can always contact our customer service, they will be happy to assist you.
Offers and discount coupon:
You can benefit from the Visa discount, Apple Pay discount as an additional discount with the discount coupon, offers and discounted products.
Other discounts, such as: discount coupon, Qitaf Al Tamayoz discount, cannot be used on discounted offers and products.
When using the reward for earning Qitaf points, it is not possible to benefit from the Visa discount, Apple Pay discount, or the coupon discount.
Miscellaneous provisions:
We reserve the right to amend these terms and conditions at any time without notice to you. Any amendments to these terms and conditions will be effective once they are published on our website. Your continued use of the Website (or any of our other websites) following any such change will mean that you agree to be bound by the revised terms and conditions. Please read the terms and conditions and review them frequently. If you do not agree to any change in the terms and conditions, then you must immediately stop using the website.
These terms and conditions constitute the entire legal agreement between you and Zyros, govern and regulate your use of the website and all services and products available on it, and completely replace any previous agreements between you and Zyros in relation to the same purpose.
You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you, and Zyros may discontinue providing the Services (or any features contained therein) to you or to users.
You understand and understand that Zyros grants the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of creating publicly available search indicators that include the materials, and Zyros reserves the right to revoke these exceptions, either generally or in specific cases.
You understand and acknowledge that you are solely responsible for (and that Zyros has no liability to you or to any third party) for any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which Zyros may suffer) of any such breach.
Zyrus' failure to exercise or enforce, or delay in exercising or enforcing, any legal right or remedy shall not be construed as a formal waiver of Zyrus's rights.
You and Zyros are independent contractors, and these Terms and Conditions, including but not limited to the submission, transmission, broadcast or distribution of Your Content, whether in whole or in part, do not constitute a partnership, joint venture, employment, franchise or agency relationship between you and Zyros. Neither party will have the authority to bind or impose obligations on the other party on its behalf without the prior written consent of the other party. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any other capacity not expressly set forth in the Terms and Conditions. Neither party (or any of its agents) may declare that it represents the other party or is authorized to act as its representative or consider itself to be its representative, nor may any party impose on the other party any responsibility or obligation on its behalf or in its name, unless specifically provided for. In these terms and conditions.
If any provision of these Terms and Conditions is determined to be illegal or unenforceable, the remaining terms and conditions shall not be affected and shall remain in full force and effect.
These terms and conditions are available in English and Arabic. In the event of any conflict between the English text and the Arabic text, the Arabic text shall prevail.
These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and all disputes arising from the enforcement of these terms and conditions are subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
The terms and conditions are a final agreement between the two parties and cannot be amended unless Zyros deems that the interest requires changing all or part of the terms and conditions by deletion or addition.
