At 10 AM, we received a message from one of our customers who decided to try purchasing from our website, but he had several questions he wanted answered. He contacted Zairos customer service on WhatsApp at 920007573, and the conversation was received by one of our customer service representatives. We wanted to share with you the details of the conversation and what exactly happened!!!
Dear friend: Peace, mercy and blessings of God be upon you
I'd like to ask a question!
Zairos: Peace, mercy, and blessings of God be upon you.
Welcome, our dear friend, please come in
Dear friend: If I would like to order or send a gift, can you deliver it?
Zairos: Of course you can order or send gifts to your loved ones from our website. Simply register the recipient's details, activate the "receipt via another person" option, add the recipient's name, phone number, and address, and the order will be delivered directly to them via the shipping company.
Dear friend: I have a question for you, Zairos: Does the order arrive wrapped? And does it come with a card?
Zairos: That's right. The coordination team, after receiving your order, prepares and packages it perfectly, delivering a masterpiece ready for gifting.
As for the cards, you have the freedom to choose from the cards section. You can select the card before ordering and add text and a song link to it. When printing, the link will appear as a barcode.
Cards link
https://zyros.com/giftcards/c95865430
Example of a card shape
https://www.tiktok.com/@zyrosofficial/video/7315841575819480338
Our dear friend: By God, you are capable and reliable, but another question came to my mind: If I want to give a gift to someone, but I don't want to give them something of my own choosing, I want them to choose according to their taste, do you have a way to help me with that?
Zairos: Come visit us and don't worry.
Our gift cards are unique and you can gift them to your loved ones for a small amount of money. They will receive a text message containing a link that reveals a card with a voucher and a code to use for their purchase on the Zairos website.
Here's how to buy a gift card
https://drive.google.com/file/d/1t8bllNnIVuu69czbQYr2FV-wTMRvQVIk/view?usp=sharing
Dear friend: I noticed that you have watch sets and other products. Can I specify the products in the set according to my taste?
Zairos: Don't worry!
Because our team of gift-coordinating experts is here for you
They will guide you, make the process easy for you, and ensure that you choose a gift that touches your loved ones and fills them with gratitude and joy.
Contact us now and stand out, even with your gift.
Dear friend: Okay, will the order be delivered to me wrapped without adding another recipient, meaning if I want to receive the order?
Zairos: Of course, our packaging is a whole other story, whether for you or as a gift. We hope it will meet your 100% satisfaction.
Our dear friend: When will you arrive?
Zairos: Expected delivery time for orders
Jeddah city during 24-72 working hours.
The rest of the Kingdom's cities will be completed within 14 working days.
International shipments: within 7-12 business days.
Important note: Working days do not include public holidays.
Our dear friend: Excellent
Zairos: And of course, we are working hard to ensure that orders are shipped as quickly as possible to guarantee their arrival within the expected timeframe.
Dear friend: Okay, how can I track my shipment?
Zairos: You can track it through the main menu in WhatsApp - Where's my shipment? - Start inquiry - Enter the order number and the details will appear.
Dear friend: Also, how do I find out which shipping company will deliver my shipment?
Zairos: Shipping companies are selected based on their city coverage. Before completing your order, please specify your address, and the available shipping companies for your city will automatically appear. Our shipping companies are SMSA and Webcam.
To contact the shipping company SMSA:
920009999
If you call SMSA, you can select 1 for Arabic and then 0 for customer service.
To contact the shipping company Webk:
Dear friend: Okay, what payment methods do you have available?
Zairos: We've made it easy for you and provided all payment methods:
Cash on delivery (within the Kingdom only)
Apple Pay
STC Pay
bezel
Visa
Tabby (On-site and in all Zairos branches - minimum 130 riyals for online orders - 130 riyals minimum for branch orders)
Tamara (On-site and in all Zairos branches - minimum 130 riyals for online orders - 130 riyals minimum for branch orders)
bank transfer
Dear friend: Okay, excellent, excellent. If I want to modify the request, can I?
Zairos: We are pleased to inform you that you can modify the order only if the order is (in progress). Otherwise, we cannot modify the products or the address. However, the address or personal data can be modified directly with the shipping company, and the modification may take 48 working hours, God willing.
Our dear friend: Umm, that's great. What if I change my mind and decide to cancel the order?
Zairos: Of course, you can cancel the order only if it is (in progress). Otherwise, a request will be submitted to the shipping company to cancel the shipment and return it to our main warehouses, and you will receive a refund within 10 days of us receiving the returned item.
Dear friend: I also heard that you have a guarantee, what makes it special?
Zairos: Yes, dear customer, we do offer a 5-year warranty on watches, a 2-year warranty on bags, and a 1-year warranty on all jewelry and accessories with a coupon of equal value. This covers all manufacturing defects such as discoloration, movement malfunctions, or water damage. The warranty is valid with the order number.
Dear friend: How do I contact the warranty department?
Zyros: You can easily submit a warranty request through the following link and you will receive a response via email ( https://support.zyros.com/warranty/login )
Our dear friend: Hmm, what if the warranty expires?
Zairos: Don't worry at all, we provide maintenance service for products whose warranty has expired at a nominal fee.
Our dear friend: Okay, what if the watch battery runs out?
Zairos: In this case, it would be a blessed moment when we would be honored by your visit to the nearest Zairos branch, and your battery would be replaced for you free of charge for life.
Our dear friend: Wow, that's amazing! Where are your branches?
Zairos: We have branches in several regions around the Kingdom:
(Jeddah – Mecca – Medina – Qassim – Taif – Al-Baha – Jizan – Al-Ahsa – Tabuk)
Dear friend: Are the prices and offers on the website the same as in the branches?
Zairos: That's right, may God bless you. Our offers are the same and our prices are uniform, and you will definitely find what satisfies you, whether from the online store or our main branches.
*Offers may vary for some products*
Dear friend: Beautiful, beautiful, may I know what your watches are made of?
Zairos: All internal and used parts are Japanese and assembled in our factories in China.
Dear friend: Okay, what if I buy the product and it doesn't suit me? Can I return it?
Zyros: We're sure you'll love the product, but you have the right to return it within 14 business days of receiving your order. You can submit a return request here ( https://support.zyros.com ). It takes us 10 business days to receive the returned item from the shipping company, and you can track the status of your return through the same link.
Our dear friend: Excellent, may God grant you good health, you did a great job
Zairos: May God grant you health and blessings, our dear friend. Thank you for contacting us, and we wish you a happy day.
The conversation was closed, and then the order was completed and delivered. He shared his joy with the products, and this customer became one of Zairos's most valued customers.
When will you share your joy with us?
Your uniqueness awaits you
